Organisation Owner
Close your organisation
For whom and what you need
For an Owner of an organisation that stops using the portal altogether — with all its buildings, Managers and residents. Only an Owner can close an organisation.
This Journey is not for:
- leaving an organisation that carries on — Change roles, remove members, leave;
- removing one building you no longer manage — Set up your buildings;
- deleting your own account — Delete your account.
You will need the organisation's exact name and the certainty that you want this: closing cannot be undone in the portal.
Steps
Think about what closing means
The moment you close it, everybody loses access: you, the other Owners and Managers, and every resident of every building of the organisation. After 90 days the portal deletes for good everything in the organisation: buildings, Entrances, Units and Invitation Codes, residents' access, Issues with their comments and photos, Notices, Events, Documents, Polls with their answers, and the audit log.
Keep what you want to keep
The portal cannot export an organisation. Download the Documents before closing, in Publications on the Documents tab (Share a Document). Tell residents and colleagues beforehand that the portal is ending: no email about the close reaches them. Everybody can download their own data (See and download your data); that still works after the close, until the data is deleted.
Open the settings
In the account menu click Profile, in the section Your flats and organisations the organisation's name, and on the page Organisation click Settings. The third card is called Close the organisation and carries a warning: “Closing cannot be undone. Everybody loses access at once — managers and residents alike — and all data is permanently deleted after 90 days.”
Type the name and close the organisation
In Name of the organisation type the organisation's name exactly as the help below the field shows it (Type "Správa bytov Javorina s.r.o." to confirm.), capitals, full stops and spaces included. Click Close the organisation.
The portal says The organisation has been closed. and sends you where you belong without this organisation: to the Notice Board of another organisation, to your Notice Board if you live in a building, or to the page You are in no organisation. Your account stays.
What others see
What Managers and Owners sees
On their next click the organisation disappears from the portal: from the top bar and from your profile. Whoever works in no other organisation and lives in no building of the portal sees the page You are in no organisation. Links in invitations nobody has accepted yet open the page This invitation is no longer valid.
What residents sees
The Notice Board, Issues and Polls of the organisation's buildings disappear for them. Whoever lives in no other building that uses the portal sees the page You are in no organisation after signing in. The Invitation Codes on the slips stop working: the form answers This code is not valid. Emails about new publications that were still waiting to be sent no longer go out.
The audit log gains Organisation closed, but nobody can open the log any more.
Mails
Closing emails nobody — not you, not the other members, not the residents. If they should know, tell them yourself, preferably beforehand.
When something goes wrong
That is not the name of this organisation.
What you typed differs from the name, if only by one character. Copy the name from the help below the field. If you have renamed the organisation in the meantime, type the new name.
Please type the name of the organisation.
The confirmation field is empty. Without the typed name the organisation is not closed.
You closed the organisation by mistake
Closing cannot be undone in the portal — not even by another Owner. Write at once to the operator of the portal, at:
Give the organisation's name, the date and time you closed it and the address of the account that closed it. Within 90 days of the close the operator can restore access: the organisation comes back with all its buildings, members, residents and data, as the close found it. Emails that did not go out in the meantime are not sent.
Watch out
After 90 days from the close the data is deleted for good, and nothing can be restored.
The button Settings is missing
You are not an Owner of the organisation. Only an Owner can close it.
Where it ends
For you the Journey ends on the page the portal sent you to after closing. For the organisation it ends after 90 days, when the portal deletes its data for good. If you want to delete your account too, carry on with Delete your account.