Your Account
See and download your data
For whom and what you need
For everybody who wants to know what the portal keeps about them, or wants to take it away — before moving out, before deleting the account, or just because. The page is the same for a resident, a Manager and an Owner, and it opens even for somebody whose access request is still waiting for approval.
You will need to be signed in with a confirmed email address.
Steps
Open My data
Click your name (or its initials) at the top right and, in the account menu, Profile. At the end of your profile click the button Open My data.
See what is tied to the account
The card What is tied to your account counts:
- Memberships and invitations in manager organisations — invitations still waiting, too, and memberships of closed organisations until their data is deleted;
- Residencies (in every state) — pending, rejected and ended access to Units too;
- Issues you reported — only the Issues you reported yourself;
- Poll answers you cast — the answers you gave, not a co-resident's for the same Unit;
- Items you have opened or marked as seen (only you see this) — the Notices, Events, Documents, Polls and changes on your Issues you opened (a Notice from its email, a Document you downloaded or a Poll you answered, for example) or marked as seen. Nobody else sees this, not even the manager; the file holds only the counts of each kind.
- Devices with push turned on — the devices you turned push on for (Get notifications on your phone); the file lists them by browser and dates, not by the device's address.
Download your data
In the card Download my data click Download my data.
The browser downloads the file spravca-my-data-date.json. The portal puts it together at that moment, so it holds everything up to then.
What is in it, the page says itself: "One JSON file with your profile, notification settings, memberships, residencies, the issues you reported with their timeline, your comments, the public issues you marked as affecting you, your poll answers, how many items you have seen of each kind, your sign-in and activity records and any deletion requests. Photos are listed, not included."
The file is in JSON, a format meant for computers rather than people: you can open it in a browser or a text editor and read it, though not comfortably. It holds no Notices, Events, Documents or Poll results — those are not your personal data but the manager's Publications — and no data of other people apart from the names and comments on your Issues' Timelines. You see the photos on the Issue itself.
Read how the data is handled
The link Read the privacy notice opens the privacy notice at your rights: who is responsible for which data, how long it is kept and whom to turn to. The last card, Delete my account, belongs to Delete your account.
What others see
Nobody. The download is recorded against your account only; neither the Managers nor the organisation's Owner see it in the audit log or get an email about it.
Mails
Looking at or downloading your data sends no email. The file goes nowhere but to your browser.
When something goes wrong
On my phone the file opened as text, or I cannot find it
Some phones show a JSON file instead of saving it. Save it to your files through the browser's share menu, or download it on a computer. On Android you find it in the Files app among the downloads.
The counts are not what I expected
See what is counted (above): rejected and ended access to Units and waiting invitations count too. An organisation closed more than 90 days ago has been deleted with its Issues and Polls, so it no longer counts and is not in the file.
Something in the data is wrong, or I want something corrected
You correct your name, address and language yourself in your profile (Your profile). The data about the building — your Unit, whether you are an owner or an occupant, your Issues — is kept by the organisation that manages the building; turn to the manager. With questions about the account and the portal, turn to the portal's operator:
The page My data does not open and I see Your account is being deleted
The account is waiting to be deleted. You can still download your data, with the button Download my data on that very page.
Where it ends
The Journey ends when the file is saved. It holds the state at the moment of downloading; if you want up-to-date data later, download it again.