Your Account
Switch between your organisations and your home
For whom and what you need
For everybody who has more than one role in the portal:
- a Manager or Owner who works in several organisations;
- a Manager who also lives in one of the buildings;
- a Resident with flats in several Entrances, even when different organisations run them.
One account with one address and one password does for all of it. Accept a second invitation with the same account (Accept an invitation) and add another flat with a code while signed in (Add another flat or building). Do not create a second account: the portal cannot merge two accounts.
Steps
One perspective at a time
Each of your roles is one perspective: Manager in one organisation, or Resident at one Entrance where you have approved access to a Unit. The portal shows you one at a time. The perspective you are in decides the tabs, the home page and what the screens offer.
The perspective is right after the logo in the top bar: for example "Manager · Správa bytov Javorina s.r.o." or "Resident · Lipová 12, 4" with the labels of your Units in the Entrance.
Switch the perspective in the top bar
Click the perspective after the logo. The list of all your perspectives opens: first the organisations you work in, then the Entrances you live in. Click the one you want to switch to. The portal opens its home page — the Notice Board of the organisation or of the Entrance.
Somebody with a single perspective sees it in the bar as plain text; there is nowhere to switch to.
After signing in you are where you left off
The portal remembers the perspective you last switched to, on other devices too. The next time you sign in it takes you straight there and asks nothing. If that perspective is gone meanwhile — the organisation was closed, the Owner removed you from it or a Manager ended your access to a Unit — it takes you to the next one you have: organisations first, then Entrances. Until you have ever switched, you start in the first organisation of the list.
Work in the perspective's organisation
The Notice Board, Entrances, Issues, publications, Residents and members always belong to the organisation of the perspective. You open its page from your profile, in the section Your flats and organisations; clicking another organisation or flat in the same section switches to its perspective, as the top bar does. What you may do depends on your role in it: you can be an Owner in one organisation and a Manager in the other, and inviting people or reading the audit log is possible only where you are the Owner. The button Report an issue on Issues opens this organisation's Manager form (Report an Issue yourself).
If you also live in a building that uses the portal
Switch to the Resident perspective of your Entrance. The tabs are then a Resident's: Home, Publications and Issues, where Report an issue opens the Resident form. The links in the emails about notices for your Entrance switch you there too.
In this perspective your own Issue from the Entrance opens as a Resident's, even when your organisation runs the building. From the Manager perspective the same Issue opens as a Manager's.
If you live in several Entrances
Each Entrance is a perspective of its own and you switch between them the same way, in the top bar, even when different organisations run them (Find your way around the Notice Board). Several Units in one Entrance are one perspective.
What others see
Each organisation sees only its own. Colleagues in one organisation do not see that you also work in another, where you live, or which perspective you are in. The Managers of the building you live in see you in the list Residents like any Resident, with your name and address; that you are a Manager elsewhere they do not see. Each organisation's audit log records only what you did in it. The perspective you last switched to is part of your data (See and download your data).
Mails
Mails come from each role separately, to the same address, whichever perspective you are in. As a Manager you get mails about Issues and Residents from every organisation you work in; the subject names the Entrance, not the organisation. As a Resident you get mails about publications according to your settings, one per person even with several flats (Choose your notifications).
The button in a mail switches you to the perspective the mail belongs to: a publication mail to the Entrance's Notice Board, a mail about an Issue of another organisation to that organisation. You switch back in the top bar. The button in the mail A resident is waiting for approval: unit 4, Lipová 12 however opens the Residents list of the organisation of the perspective you are in: if the request is not there, switch to the organisation that runs the Entrance in the subject.
When something goes wrong
A perspective is missing from the list
The organisation was closed, the Owner removed you from it, a Manager ended your access to a Unit, or you have not finished the invitation or the request yet — open the link in the invitation mail, or wait for the approval. The portal sends no mail about a removal.
After signing in I am in another perspective than the one I left
The perspective you left is gone meanwhile, so the portal took you to the next one. Or the last thing you opened was a link in a mail, which switched you. Switch in the top bar.
The screen says Error 403
You opened a Manager screen in a Resident perspective, for example from a bookmark or the browser history. Switch to the organisation in the top bar and open it again.
I have two accounts with different addresses
The portal cannot merge them. Decide on one. For that one, ask the Owners for new invitations and the Managers for Invitation Codes, then delete the account you do not need (Delete your account).
Where it ends
The Journey ends when you are in the perspective you want to work or live in. The portal remembers it after signing out as well.