Choose your notifications

For whom and what you need

For everybody who gets too many notifications from the portal, or wants to know why one did or did not arrive. For each kind of notification you choose whether it comes by email, as a push to your devices, or both. The emails about new Publications in your Entrance can be turned off; the emails about your own Issues, and for Managers about Issues and access requests, always arrive.

All you need is to be signed in.

Steps

Open the notification settings

Click your name (or its initials) at the top right and, in the account menu, Profile. In the index at the top of the page, click Notifications. The link at the end of every email you can turn off leads there too.

The Notifications section on a phone: a table with a row per kind of notification and the columns Email and Push, the emails ticked but New planned event, a grey ticked box with its reason at Issues I reported, Push ticked for New notice on the board, Polls and Issues I reported, and the Save button.

Choose, row by row, how it reaches you

Each row is one kind of notification:

New notice on the board — Read Notices, Events and Documents;
New planned event — the same;
New document — the same;
Polls (new, closing soon, results) — Answer a Poll;
Issues I reported — when an Issue you reported changes status or gets a comment (Follow your Issue to the end);
Issues that affect me too — the changes of status on the Issues you have marked as affecting you too; their comments never reach you (Mark an issue that affects you too).

A member of an organisation has two more rows under the heading For managers:

Issues and access requests — new Issues, reporters' comments and reopens, and residents waiting for approval;
Inspections — inspections coming up and overdue: 60 and 14 days before the due date, and on the day the duty becomes overdue.

In the column Email, what comes by email is ticked; until you have saved anything here, all of it is. In the rows Issues I reported and Issues and access requests the box is grey and ticked, with the reason under the name — these emails cannot be turned off.

The column Push can be chosen once push is on for at least one of your devices (Get notifications on your phone), and then in every row, including those whose email cannot be turned off; until you tick it, no push arrives. Before that it is grey, with the note Turn on push on this device first.

Untick what you do not want and click Save. The portal says Your notification settings have been saved.

A change applies at once

The setting applies to notifications already waiting to be sent too: the portal asks again just before sending. Nothing changes on the Notice Board — you still find the Notices, Events, Documents and Polls there, you just get no email about them. The setting covers all your Entrances and organisations together; it cannot be set for one Entrance alone.

What others see

Nobody. The manager sees neither who has turned which notifications off nor whom a notification went to. You see a Publication on the Notice Board just as the neighbours who got the email do.

Mails

These are the emails of the first four rows. They go only to approved residents with a confirmed address whose Entrance is in the Audience, within a few minutes of publishing, one per person even when you have several Units in the Entrance. Whoever added the Publication gets no email. Editing a Publication sends none.

You will receive this email: New Notice in Lipová 12

A new Notice. The email carries neither its title nor its text, only a button to the Entrance's Notices.

You will receive this email: New Event in Lipová 12

A new Event, with the day and time it had when it was announced.

You will receive this email: New Document in Lipová 12

A new or replaced Document, with its category.

You will receive this email: New Poll in Lipová 12

A new Poll, with the day it is open until.

You will receive this email: A poll in Lipová 12 closes soon

The day before a Poll closes, if one of your Units has not answered yet; also the row Polls (new, closing soon, results).

You will receive this email: Poll results in Lipová 12

A Poll has closed and its results are in the portal; also the row Polls (new, closing soon, results).

Emails that cannot be turned off

As a resident, about an Issue you reported (when somebody other than you did something) — the row Issues I reported:

Your Issue in Lipová 12 is now In progress — and likewise for resolved and rejected;
New comment on your Issue in Lipová 12.

As a resident, about access to a Unit — these are not in the table and come by email only:

You have access to unit 4;
Your request for unit 4 was not approved;
Your access to unit 4 has ended.

As a Manager or Owner — the row Issues and access requests; the Issue emails go to every member of the organisation except whoever caused them, the waiting-resident email to every member, even one who redeemed the code themselves (Handle Issues, Approve Residents):

New Issue in Lipová 12;
New comment on an Issue in Lipová 12;
An Issue in Lipová 12 was reopened by its reporter;
A resident is waiting for approval: unit 4, Lipová 12.

About your account — they arrive in answer to what you did (or somebody with your password did), and the invitation when somebody invites you into an organisation:

Confirm your email address and Confirm your new email address;
Your email address is being changed;
Set a new password and Your password has been changed;
Invitation to manage Správa bytov Javorina s.r.o.;
Your account will be deleted, Your account will not be deleted and Your account has been deleted.

Every email comes in the language of your profile. None carries the text of an Issue, a comment or a Publication — only what happened, names and addresses where needed, and a button that takes you there; the one exception is the manager's note on a rejected access request.

When something goes wrong

I turned emails off, and one arrived anyway

If it was an email you can turn off, it went out before you saved the setting. Otherwise it is an email that cannot be turned off — see the list above.

The Push column cannot be ticked

Push has to be turned on for a device first, as the note under the table says: in the card Push on this device above it (Get notifications on your phone). Until then the whole column is grey and no push arrives. It turns grey again when you remove your last device or sign out everywhere.

I did not get the email about a new Notice, though my neighbours did

Check whether:

in the section Notifications, the email in the row New notice on the board is ticked and saved;
the email is in your spam folder;
you added the Notice yourself — whoever publishes gets no email;
at the moment of publishing you had approved access to a Unit in an Entrance the Notice was for — whoever was still waiting for approval got no email;
it was only an edit of an older Notice — an edit sends no email.

As a Manager I do not want an email about every Issue

The portal does not let you turn them off: every member of the organisation gets them — which is why the email in the row Issues and access requests is grey and ticked. You can have your mail program move them into a folder by their subject. If you no longer help the organisation, leave it (Change roles, remove members, leave).

The settings link in the email asks me to sign in

The settings belong to your account, so sign in first. The portal then takes you back to your profile; the section Notifications is further down.

Where it ends

The Journey ends with the message Your notification settings have been saved. From then on only the notifications you have ticked arrive, together with the emails that cannot be turned off. You can change the setting back at any time.