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Your Account

Delete your account

For whom and what you need

For everybody who no longer wants to use the portal and wants their account gone: name, email address and password. Deleting the account is not the same as:

You will need:

  • your account's password;
  • if you are an organisation's Owner, at least one other Owner in it — the last Owner of an organisation that is still running cannot delete their account.

Steps

Download what you want to keep

Once the account is deleted you cannot reach your data. If you want to keep it, download it first (See and download your data).

Open My data

In the account menu click Profile, and at the end of your profile Open My data. The last card is called Delete my account and says: "Your account is deleted 30 days after you ask. Until then you can sign in and cancel. Your residencies and memberships end immediately, and cancelling does not bring them back: you would need a new code or invitation. Download your data first if you want to keep it." The link What stays after erasure, and for how long opens the privacy notice at its periods.

If you are the last Owner of an organisation that is still running, the card has a warning naming it instead of the form, for example "You are the last owner of Spoločenstvo vlastníkov Lipová 12. Hand ownership to another manager or close the organisation first." First make somebody else an Owner (Change roles, remove members, leave), or close the organisation (Close your organisation).

Ask for the deletion

Fill in Current password, tick I understand my residencies and memberships end immediately and click Delete my account. No further question follows.

At that same moment the portal:

  • ends all your access to Units, approved and pending alike;
  • ends your memberships of every organisation and withdraws the invitations waiting for you;
  • drops the emails about Publications that have not gone out to you yet;
  • signs you out on every device.

You end up on the sign-in page with the message Your account will be deleted. We sent you an email with the date; sign in before then to cancel. This is a Deletion Request.

During the period the deletion can be cancelled

The account is deleted only 30 days after you asked. Until then you can sign in, but you see only the page Your account is being deleted with the day of the deletion. It has three buttons: Cancel deletion, Download my data and Sign out. If you have forgotten the password, you can set a new one now too (Forgotten password).

The Your account is being deleted page on a phone: the day of the deletion, a sentence that ended access stays ended, and the buttons Cancel deletion, Download my data and Sign out.

When you click Cancel deletion, the portal says Deletion cancelled. Your account stays. Access to Units and memberships do not come back, though: ask the manager for a new Invitation Code (Add another flat or building) or the organisation's Owner for a new invitation (Accept an invitation).

After the period the account is deleted

If you do not cancel, the portal deletes the account on the day shown on the page (Erasure) and sends you one last email. Deletion cannot be undone. The address and password no longer sign you in; the address is free, though, and you can use it again later as if you had never been in the portal.

What disappears:

  • your name — wherever the portal showed you, it says Deleted account;
  • your email address and password;
  • your notification settings and every link from emails that still worked.

What stays, without your name, because it belongs to the records of the organisation that manages the building:

  • the Issues you reported, with their comments and status changes — their photos are deleted 24 months after the Issue was resolved or rejected;
  • your Poll answers, which keep counting;
  • the ended access to Units in the resident list;
  • what you published or handled as a Manager;
  • the entries in the organisation's audit log (36 months) and the records of sign-ins (12 months);
  • the record of the Deletion Request itself (36 months).

Watch out

The text you wrote in Issues and comments stays as you wrote it — the portal neither reads nor removes it. If you put your name, phone number or address into it, deleting the account does not remove them.

What others see

What the building's manager sees

No email. Straight after the request they see your access in the list Residents under the filter Rejected and ended with the status Ended; a pending access request moves there too, with the same status. Your Issues carry on and are marked no longer a Resident beside your name. Once the account is deleted they see Deleted account instead of your name, and your address nowhere.

What the organisation's Owner sees

You disappear from the member list, and the audit log gains Member left, for a waiting invitation Invitation withdrawn, and for access to a Unit Residency ended. Once the account is deleted, the column Who of your entries says Deleted account.

Co-residents notice nothing; beside the Poll answer you gave for the Unit it says Deleted account once the account is deleted. Neighbours did not see your name before either.

Mails

You will receive this email: Your account will be deleted

Arrives straight after the request. It gives the day of the deletion and reminds you that you can sign in and cancel until then; its button Sign in opens the sign-in page. The portal sends no reminder before the deletion.

You will receive this email: Your account will not be deleted

Arrives when you cancel the deletion. It reminds you that access to Units and memberships stay ended.

You will receive this email: Your account has been deleted

Arrives just before the deletion, as the last message to this address. It says what has gone, what stays in the manager's records, and that you are welcome back with the address at any time.

Neither Managers, Owners nor co-residents get an email about the request or the deletion.

When something goes wrong

You are the last owner of an organisation. Hand ownership to another manager or close the organisation first.

While the form was waiting, the other Owners left the organisation or stopped being Owners. The page now names the organisation you are the last Owner of; follow what it says. An organisation that is already closed does not stand in the way.

That is not your current password.

The password does not match. If you do not know it, set a new one (Forgotten password) and start again.

Tick the box to confirm you understand.

The portal does not accept the request without the box ticked.

I asked by mistake

Sign in and click Cancel deletion. Then ask the manager for a new code and the Owner for a new invitation — ended access and memberships do not come back by cancelling. You see your old Issues again once the manager approves your access to the same Unit.

I got the email Your account will be deleted, but I did not ask for it

Only somebody who knows your password could have asked. Sign in, click Cancel deletion and change your password at once (Your profile).

The period is over and I want to come back

The account is deleted and cannot be restored — the portal's operator cannot do it either. You can start afresh with the same address: a resident with an Invitation Code (Join your building with an Invitation Code), a Manager with an invitation. The old Issues and answers stay under Deleted account and do not join the new account.

Where it ends

The Journey ends in one of two ways: by cancelling the deletion, when the account stays without access or memberships, or after 30 days with the email Your account has been deleted, when the account no longer exists.