Resident
Join your building with an Invitation Code
For whom and what you need
For anybody whose building manager gave them a slip with an Invitation Code. The code belongs to one Unit — a flat, a non-residential space or a garage — in one Entrance. Entering it asks for access to that Unit, and once a manager approves, you see the notice board, notices, events and documents of your Entrance and can report issues (Report an Issue).
You will need:
- the slip with the code. The code has 8 characters and the slip splits it in two halves with a dash, for example
7KQ4-M2XA; - an email address you can read — a confirmation link is sent to it;
- a password: at least 10 characters for a new account, or the password of the account you already have with this address.
If you are already signed in to the portal, for instance because you live in another building too, the Journey is shorter: Add another flat or building.
Steps
Open the form
Open the portal at the address printed on the slip. On the sign-in page, click I have an invitation code. The form I have an invitation code opens.
Copy the code from the slip
Type the code into Invitation code. Capital or small letters make no difference, and you need not type the dash or any spaces. Codes never use the letters I, L, O or U, so that none can be mistaken for a digit: if you type I or L, the portal reads a one, and O a zero.
Fill in your name, email and password
Fill in Your name, Email and Password.
If this address has no account in the portal yet, a new one is created and you are choosing its password now: it needs at least 10 and at most 200 characters and must not be your email address; nothing else about it matters. If you already have an account — you are a manager, say, or joined another building this way — enter that account's password and the request is added to it. You do not need a second account.
Say whether you own the Unit
Under I am, choose owner if you own the Unit, or occupant if you live there without owning it. A wrong choice does no harm: the manager can correct it when approving.
Send the request
Click Send the request.
Confirm your email address
Only when the form has just created a new account. The portal takes you to Check your inbox and an email goes to the address you gave. Open the link in it within 24 hours. Until you confirm the address, the portal shows you nothing but that page: a code on paper does not prove the address is yours.
Wait for approval
If you have no other access in the portal yet, you then see Waiting for approval with the Unit, the Entrance's address and the day you asked. The portal shows nothing else yet, because nobody has decided about the request. You can close the page; until a manager decides, you see it every time you sign in. If you are already a manager or a resident of another building, the portal takes you back where you usually land instead, with a message at the top about the new request.
What others see
What the manager sees
As soon as you send the request, every manager of the organisation that runs your building gets an email: who is asking, for which Unit in which Entrance, and whether as owner or occupant. They see your name and email address among the waiting requests in Residents. There they approve or reject it, and can correct whether you are an owner or an occupant. How that looks from their side: Approve Residents.
Your neighbours learn nothing of your request from the portal: they get no email and see it nowhere.
Mails
You will receive this email: Confirm your email address
Sent as soon as you send the request, if you created a new account. Its button confirms the address. The link works for 24 hours and only once.
You will receive this email: You have access to unit 4
Sent when a manager approves the request. Its button opens your Entrance's notice board.
You will receive this email: Your request for unit 4 was not approved
Sent when a manager rejects the request. If they added a note, you find it in this email; they may also reject without one. The button Enter the code again takes you back to the form.
When something goes wrong
This code is not valid.
Check that you copied the code exactly. If you did, the manager may have made a new code for your Unit in the meantime — which stops the old one working — or the organisation that ran the building may have left the portal. The portal deliberately does not say which; ask your manager for a new slip.
After 10 invalid codes within 15 minutes in the same browser, the form gives the same answer to a correct code too. Try again later — within 15 minutes it works again.
This address already has an account; that password did not match.
You already have an account with this address, and the password you typed is not its password. Enter that account's password. If you have forgotten it, follow Forgotten password and then enter the code again.
Watch out
After 5 wrong passwords within 15 minutes, the portal refuses further attempts for this address until the oldest of them are more than 15 minutes old, and says only The email address or the password is not correct. — even when the password you then type is right.
The password must be at least 10 characters long.
A new account needs a password of at least 10 characters. A longer sentence you can remember will do.
The email with the link did not come, or This link is no longer valid
Look in your spam folder as well. A link stops working after 24 hours, once it has been used, and when you ask for a new one. Sign in, and on Check your inbox click Send the email again; the portal sends another email no sooner than 2 minutes later. Use the link from the newest email.
Watch out
An account whose address nobody confirms within 30 days is erased and its request withdrawn, so it leaves the manager's list as well. You can then simply start this Journey again.
You are already waiting for approval for this unit.
The manager already has your request, and another one would change nothing. Wait for their decision.
You already have access to this unit.
The request has been approved already. Sign in and your notice board opens.
The manager rejected the request
A rejection is not final. If you think it is a mistake, get in touch with the manager, then enter the code again — by this same Journey or with the button in the rejection email. A new request is created and the manager decides about it afresh.
Where it ends
The Journey ends when a manager approves the request. You receive the email You have access to unit 4 and, once you sign in, the Notice Board of your Entrance opens instead of the waiting page. What you find there: Find your way around the Notice Board.
If the manager rejects the request, the Journey ends with the rejection email, and you can start it again.