Resident
Issues reported in your Entrance
For whom and what you need
For every approved resident who wants to know what the neighbours in the Entrance have reported and how it stands — so as not to report a broken lift a second time, say —, and for anybody who wants to know what the neighbours will see of their own Issue. Issues are private; the neighbours see only those the manager has made public in the Entrance, and of those only the title, status, priority and date. You need nothing but to be signed in.
Steps
Open the list
In the navigation, click Issues. Below your own Issues is Reported in my entrance, with the card of the Entrance you are in, headed by its address. Do you live in another Entrance too? Switch to it in the top bar to see its Issues. They are not on the notice board, which shows only what you have not seen yet.
Read what is being dealt with
Each Issue shows its title, status, priority and Reported 12 Sep 2026, and, once somebody has marked it, how many residents it affects. There is nothing more, and it cannot be clicked: a neighbour's Issue has no page you could open, and you do not see who reported it or from which Unit.
The list holds public Issues that are New or In progress, resolved ones for 14 days after they were resolved, and rejected ones never. Your own public Issue is not here; it is under Issues I reported.
If the problem affects you too
Instead of reporting the same thing a second time, click Affects me too under the Issue. The manager then sees how many people the problem touches, and you see the count beside the Issue — how to do it is in Mark an issue that affects you too.
You cannot comment on a neighbour's Issue. If you know something about the problem the manager may be missing — it lasts longer at night, it affects your floor too —, report it yourself (Report an Issue).
What others see
What a neighbour sees
Nothing of your Issues until the manager makes one public. The manager alone decides that, at any time and in any status; they do not ask you and send no email to you or the neighbours. Your Issue then carries the Public tag. Before that they may edit the title so that nothing personal is in it.
Of a public Issue the neighbours see only its title, status, priority, reporting day and how many of them it affects. They never see your name, your Unit, the description, the photos, the Timeline or the comments. A resolved Issue leaves their list 14 days after it was resolved, a rejected one at once. The manager may make the Issue private again at any time.
Mails
None. Neighbours' public Issues are not emailed, no email comes when your own Issue is made public or private, and changes to a neighbour's Issue are not announced to you. The list always shows how things stand.
When something goes wrong
A neighbour's Issue will not open
That is how it should be: of a public Issue the neighbours see only a line in the list. Who reported it, how it is going and what they and the manager wrote is theirs alone.
An Issue has gone from the list
It was resolved more than 14 days ago, or the manager rejected it, made it private again or moved it to another Entrance.
My Issue is public, and I do not want it to be
Tell the manager in a comment on the Issue. They can make it private at any time; from that moment the neighbours no longer see it in the list.
My Issue has a different title from the one I wrote
The manager edited the title — often precisely so that the Issue could be made public without anything personal in it. The description is still yours (Follow your Issue to the end).
Where it ends
This Journey has no end you need to reach: look at the list whenever you need to. Your own Issues you follow with Follow your Issue to the end.