Mark an issue that affects you too

For whom and what you need

For an approved resident who finds, among the public Issues of their Entrance, a problem that affects them too. Instead of reporting the same thing a second time, you mark the Issue: the manager then sees how many people the problem touches, and the list does not fill up with the same report over and over. You need nothing but to be signed in with an approved residency in the Entrance.

Steps

Find the neighbour's Issue

In the navigation, click Issues and scroll to Reported in my entrance (Issues reported in your Entrance). Only neighbours' Issues the manager made public for the Entrance are here — your own are above and cannot be marked: by reporting them you have already said that they affect you.

Click "Affects me too"

Under the Issue is the Affects me too (affects me too) button. Click it, and in the same place a count appears — It affects 3 resident|It affects 3 residents — with Remove my mark in place of the button. There is nothing more to do: you write no text and nobody is emailed.

The public lift Issue on a phone: its title, status and priority, and below them how many residents it affects and the "Affects me too" button.

It is one mark per person, not per unit: if you own both a flat and a garage in the Entrance, you count once. When you marked it does not matter — the count is only a count.

You hear when the issue moves on

From the mark onwards the portal tells you about every further change of the issue's status — when the manager takes it in hand, resolves it or rejects it. What happened before you marked it is no news: you read that status on the very card you marked from. It comes by email, and as a notification on your phone as well if you asked for one, following the row Issues that affect me too (Choose your notifications). The message never carries the issue's title or anything anybody wrote: the Entrance, the new status and a link, and no more. Comments on the issue are not yours to see — only its reporter and the managers read those — and none is ever sent to you.

The same change waits for you on the notice board under News on issues that affect me until you dismiss it with Seen ✓ or open the list of issues in your Entrance — opening the list is seeing it. The next change of status brings the issue back to the board.

The notice board on a phone: the card "News on issues that affect me" with the public lift issue, its status, how many residents it affects and the "Seen ✓" button.

Take the mark back and the messages stop. They also stop if the manager makes the issue private again — then it leaves your board and your list altogether — and if you move out of the Entrance: the mark stays with the manager, the messages do not reach you any more.

You can take the mark back

While the Issue is New or In progress, click Remove my mark and the count drops by one. Once the manager resolves or rejects the Issue the marks freeze: the count stays, the button goes. A resolved Issue is listed for another 14 days and then leaves the list with its count.

What others see

What a neighbour and the manager sees

The neighbours see the count alone: It affects 3 resident|It affects 3 residents. No name is anywhere in the list, and no resident learns that it was you who marked the Issue.

The managers of the building do know: the Issue's detail lists the names with their units, and their list of Issues carries the count beside the title. That is what makes a mark something other than an anonymous "like" — it tells the manager whom the problem touches. If they make the Issue private again, the marks stay with them, and the count goes from the residents' list along with the whole Issue.

Mails

The mark itself sends nothing — not to you, not to the neighbours, not to the manager.

From then on, though, a message reaches you at every change of the issue's status: the subject says that an issue that affects you has changed status, and in which Entrance; the body gives the new status, the priority and a link into the list of issues in your Entrance, straight at this one. It never carries the title, the manager's note or a comment. If you have notifications on your phone turned on, one arrives with the same link. You switch it off in the row Issues that affect me too (Choose your notifications). The neighbours who marked the issue too get the same message; nobody learns from it who else is marked.

When something goes wrong

There is no button on the Issue

The Issue has been resolved or rejected — the marks freeze then — or it is your own Issue, which is under Issues I reported and cannot be marked.

The Issue has gone, count and all

The manager made it private again, rejected it, moved it to another Entrance, or more than 14 days have passed since it was resolved. Your mark is not lost, the manager still sees it; you simply have nowhere left to take it back.

I want to add something for the manager

A mark carries no text. If you know something more about the problem, report it as an Issue of your own (Report an Issue) and write it in the description.

I do not want emails about the issue

In your profile, switch off the email and the notification in the row Issues that affect me too (Choose your notifications). The mark stays, and you find the changes of status on the notice board and in the list. If you do not want those either, take the mark back.

I do not want the manager to know it affects me

Then do not mark the Issue. You can take a mark back while the Issue is open, and deleting your account deletes every mark of yours (See and download your data); the count the neighbours see drops.

Where it ends

Done when the Issue shows Remove my mark and a count that has you in it. How the Issue goes on now finds you: every change of status is sent to you and waits on the notice board (Find your way around the Notice Board) until you dismiss it.