Resident
Add another flat or building
For whom and what you need
For anybody who already has an account in the portal and has been given a slip with the Invitation Code of another Unit: you bought a garage in your building, you live in two buildings, you are a manager who also owns a flat in a building you manage, or a spouse or another member of the household who already has an account is joining the flat.
You will need:
- the slip with that Unit's code (8 characters);
- to be signed in with the account you want to add the Unit to.
Somebody with no account yet — a household member joining for the first time, say — follows Join your building with an Invitation Code instead. Every adult in the household should have an account of their own with their own email address; all of them can use the same code, which is not used up.
Steps
Open the form
In the account menu (your name or its initials at the top right), click Profile, and in the section Your flats and organisations click I have an invitation code.
The form I have an invitation code is shorter than the first time: under the heading it says which account you are signed in with, and there is no name, email or password to fill in. Check that this is the account you want to add the Unit to.
Enter the code and say whether you own the Unit
Type the code into Invitation code — capital or small letters and the dash make no difference. In I am, choose owner or occupant. The choice changes neither what you see in the portal nor how a poll answer counts; a manager can correct it when approving.
Send the request
Click Send the request. The portal takes you back to where you usually land after signing in — your Entrance's notice board, or the organisation's if you are a manager — and says at the top of the page: Your request has been sent. A manager will look at your request and approve it. There is no email address to confirm this time: your account's is confirmed already.
Wait for the approval
Until a manager decides, nothing changes for you: the Units you already have work as before. The new Unit is added only once the request is approved.
What others see
What the manager sees
Every manager of the organisation that runs the new Unit's building gets an email and sees your request in Residents just like a new resident's: your name, your email address, the Unit, the Entrance and whether you marked yourself as owner or occupant. If you are a manager of the same organisation, you get the email too and may approve your own request.
What a household member sees
When a manager approves you for a Unit somebody already lives in, nothing changes for them and they get no email. You share the notice board, notices, events and documents, because they belong to the Entrance. Not issues: each is seen only by the person who reported it and the managers. In every poll the Unit has one shared answer that either of you may change (Answer a Poll).
Mails
You will receive this email: You have access to unit 10
Arrives when a manager approves the request. Its button opens the notice board of the new Unit's Entrance.
You will receive this email: Your request for unit 10 was not approved
Arrives when a manager rejects the request, with their note if they added one. A rejection does not change your access to the Units you already have.
When something goes wrong
This code is not valid.
Check that you copied the code exactly. If you did, a manager may have made a new code for the Unit, which ends the old one; ask them for a new slip. After 10 invalid codes in 15 minutes the form refuses even the right code — try again in 15 minutes at the latest.
You already have access to this unit.
You have this Unit already. If you cannot see it on your notice board, look at the top bar: you may be on another Entrance's board.
You are already waiting for approval for this unit.
A manager has the request already. Wait for their decision.
The form asks for a name, email and password
You are not signed in. Sign in with the account you want to add the Unit to and open the form again. Filled in signed out with an address that has an account, the request is added to that account if you give its password.
The code is for a Unit you used to live in
If a manager ended your access to this Unit or rejected your request before, a new code makes a new request and a manager decides again. Moving out explains how moving back works.
Where it ends
The Journey ends with the approval. If the new Unit is in the same Entrance as those you have, your notice board lists it among your Units in the Entrance card at the top. If it is in another Entrance or building, it becomes a Resident · its address perspective in the top bar, where you move between the boards (Find your way around the Notice Board). Switch between your organisations and your home has the details.