Resident
Check contacts and inspections of your building
For whom and what you need
For every resident whose request a manager has approved. The Building tab answers two questions: whom to call when something breaks — the manager's office, the emergency service, the lift service, the house trustee — and whether the building is being inspected on time. A manager writes both and residents only read them; there is nothing here to fill in.
Steps
Open the Building tab
On a computer Building is in the tab row under the top bar, on a phone in the bar at the bottom of the screen — the last of the four, after Home, Publications and Issues. Under the heading is the address of your entrance: the page is about that one. If you hold units in several entrances, switch in the top bar and the contacts change to that entrance's (Switch between your organisations and your home).
The manager's office first
At the top is the The manager's office card: the phone number, email address, address and office hours of the organisation that manages your building. This is whom to ask about anything that is not a fault — a bill, a contract, a question. If the card is not there, the organisation has not filled the details in yet; its owner can.
Then your building's contacts
Below the office is the Contacts card. It holds the contacts meant for your entrance, for your whole building and for every building of the organisation — in one list, because all of them are equally yours to call. The Emergency is always at the top, however recently it was added; the rest follow in the order the manager chose. Each contact carries its name or role, its kind — Emergency, Service, Office or House official — and whatever the manager knew: a phone number, an email address, a website and opening hours.
Below them, your building's inspections
Below the contacts is the Inspections card. It holds everything your building has to have inspected regularly — the lift, the gas installation, the electrics, the lightning rod, the chimneys, the fire extinguishers — whether it stands at your entrance or at the whole building. The one falling due soonest is at the top, the furthest away at the bottom.
Each line carries its label, the kind of inspection, a Overdue, Due within 60 days or Later tag, when the next inspection falls due and the date of the last one with how it went — Passed or Defects found. Until the first inspection is recorded it says Nothing recorded yet, and the date your manager set applies.
Where your manager attached a report to an inspection and made it visible to residents, the line carries an Open the inspection report link. Most reports are not made visible — they tend to say exactly what is wrong with the building — and then there is simply no link on the row. Ask your manager what an inspection found.
Call or write
The phone number is a link: on a phone a tap dials it, on a computer it opens your calling program if you have one. The number is shown the way the manager wrote it down and dialled without the spaces and brackets.
If it is a fault in the building for the manager to deal with, report it in the portal as well: Report an Issue. A phone call leaves nothing behind in the portal, an issue does — including how it was settled.
What others see
Nobody learns that you looked at the contacts or the inspections, that you called anyone or that you opened an inspection report. Your neighbours in the entrance see exactly the list you see, residents of another entrance see theirs. Neither a contact nor an inspection ever sends an email or a notification, and neither appears on the notice board. A manager's note about the defects found, the name of whoever recorded an inspection and a report that was not made visible reach neither you nor your neighbours.
When something goes wrong
The Building tab is empty
Your manager has not added any contact yet and the organisation has not filled in its office details. Write to the manager; the contacts appear as soon as they are written down, with nothing for you to do.
A number on the noticeboard downstairs is missing here
The manager types the numbers into the portal, and the paper in the entrance knows nothing about it. Send it to them and they will add it; the same goes for a number that is out of date.
An inspection is overdue
The Overdue tag means the date your manager set has passed. You do not have to watch it yourself — the portal reminds the manager — but if the tag has been there a long time, ask them; it may also be that the inspection was performed and has not been recorded yet.
An inspection I know about is missing
Your manager types the register in and the portal adds nothing of its own — it knows neither the law nor your contracts. Write to them; the same goes when something is kept for the whole building and you only care about your entrance. What a manager archived is not on this page at all: an archived duty falls due no more.
Tapping the number does nothing
On a computer without a calling program nothing happens — copy the number into your phone by hand. On a phone, try holding the number to copy it.
Error 403
You opened the tab of an entrance where you no longer hold an approved unit, from an old link for instance. Click Back to the home page; Moving out says what happens when you leave.
Where it ends
This journey starts and ends nothing: the contacts and the inspections are here whenever you need them. If you called about a fault, carry on with Report an Issue; what the manager publishes for the whole building is in Read Notices, Events and Documents.