Resident
Moving out
For whom and what you need
For a resident who moves out of a Unit, sells it or stops living there, and for anybody whose access to a Unit a manager has ended. Your access to a Unit in the portal is ended by the manager; you cannot end it yourself. All you need is to let the manager know.
Steps
Finish what you have going
While you still have access, look at My issues. Once your access ends you no longer see the Issues in the Entrance you are leaving, and their emails stop. If one of them concerns the flat and needs finishing, say in a comment who takes it over from you. If you want a record of your data, download it on My data.
Tell the manager
The portal has no button to take yourself off a Unit. Let the manager know by phone, by email or however you usually do. In Residents the manager clicks End access next to your Unit.
Your access ends
You get an email, and with your next click in the portal the Unit is no longer yours. If you have Units in another Entrance too, the portal takes you to that Entrance's notice board and everything there carries on. If this was your only one, signing in shows the page You are in no organisation: the portal shows it to anybody with no access at all. The button Create an organisation is for building managers; a resident does not need it.
Decide about your account
The account stays: you can sign in with it, you have your profile and My data, and you can use it later for a new flat (Add another flat or building). If you no longer need it, delete it with Delete your account; deleting the account also ends any access you still have.
What others see
What the manager sees
They see your record in Residents under the filter Rejected and ended with the status Ended. Your Issues in that Entrance stay and are dealt with as before; your name carries the tag no longer a Resident, and your comments on them stay as you wrote them.
What a household member sees
Somebody who goes on living in the Unit notices nothing and gets no email. Their access and their Issues do not change when you leave. In polls where you gave the Unit's answer, your answer stays with your name until they change it.
The neighbours do not learn from the portal that you have left. Your answers in polls already closed still count, and a public Issue you reported is shown to them by the usual rules — never with your name.
Mails
You will receive this email: Your access to unit 4 has ended
Arrives when the manager ends your access. It has one sentence: which organisation ended your access to which Unit in which Entrance. It carries no note from the manager.
After that nothing about that Entrance reaches you: no notices, events, documents or polls — not even those published just before you left and still waiting to be sent —, and no emails about your Issues.
When something goes wrong
A link to a notice board or an Issue says Error 403
The page belongs to an Entrance you no longer have access to. Click Back to the home page.
I still see the notice board of the flat I left
The manager has not ended your access yet. Remind them.
The manager ended the wrong Unit
An ended access cannot be restored with a button. Enter that Unit's code again (Add another flat or building); that makes a new request, which the manager approves.
I am moving within the same building
Ask for the new Unit with its code first, and only then ask the manager to end the old one. As long as you have at least one approved Unit in the Entrance, you still see your Issues there.
Where it ends
The Journey ends with the email saying your access has ended. If you move back into the Unit, enter its Invitation Code again — the manager may have made a new one meanwhile — and wait for the approval. Once approved, you see your old Issues in that Entrance again. Your answer in a poll that closed in the meantime stays as it was.