Manager
Accept an invitation
For whom and what you need
For everybody an Owner of a manager organisation has invited by email to work in it as a Manager or an Owner. Once you accept, you see the organisation's buildings, residents, Issues and publications and can work with them. If you are starting an organisation of your own, you do not need this Journey: Sign up and create your organisation.
You will need:
- the invitation email, at most 7 days old;
- if there is no account for this address in the portal yet, a name and a new password of at least 10 characters; if there is one — because you live in a building that uses the portal, say, or work in another organisation —, that account's password.
Steps
Open the link in the email
In the email Invitation to manage Správa bytov Javorina s.r.o. click Accept the invitation. The page You have been invited opens; it names the organisation, the role you were invited to and the address the invitation is for. You cannot change the address: the invitation belongs to it alone.
What the page offers next depends on whether the address has an account and who is signed in in this browser.
The address has no account yet: choose a name and a password
Fill in Your name and Password and click Join the organisation. The password must be 10 to 200 characters long and cannot be your email address. You do not need to confirm the address: opening the link has shown that it is yours.
The address has an account: enter its password
When the address already has an account in the portal and nobody is signed in in this browser, the page asks only for Password. Enter that account's password and click Sign in and join. You do not make a second account; the organisation is added to the one you have.
You are signed in already: accept the invitation
When you are signed in in this browser with the very account the invitation is addressed to, click Accept the invitation.
When you are signed in with another account — a colleague's, or a private one of your own —, the page offers nothing but Sign out. Sign out and open the link in the email again.
Start working
The portal lets you into the organisation and opens its page Organisation with the message Welcome. You are now a member of the organisation. The portal switches you to the organisation at once. If you work in another one as well, you switch in the top bar; Find your way around shows how.
What others see
What the Owner sees
The Owner who invited you sees you on Members among the members, in the role they invited you to, and the invitation leaves Pending invitations. They get no email about it. The organisation's audit log gains Invitation accepted.
The other Managers see you among the members. Residents see your name only on an Issue they reported: its Timeline names the Manager who changed its status or wrote a comment. Notices, events, documents and polls show no author.
Mails
You will receive this email: Invitation to manage Správa bytov Javorina s.r.o.
Arrives when the Owner invites you or sends the invitation again. It says whether you were invited as a Manager or as an Owner, and Accept the invitation opens the invitation page. The link works for 7 days and once. Somebody without an account gets the email in the language the Owner is using the portal in.
Accepting the invitation sends no email, to you or to anybody else.
When something goes wrong
This invitation is no longer valid
The link works for 7 days and once. It also stops working when the Owner sends the invitation again — only the link in the newest email works —, withdraws it, or closes the organisation. The portal deliberately does not say which of these happened. Ask the Owner to send the invitation again.
This invitation has been replaced by a newer one. Use the link from the latest email.
The Owner has sent a newer invitation since. Open the link in the newest email.
This invitation was issued for a different email address.
The invitation belongs to another address than the account you signed in with. An invitation cannot move to another address: sign in with the account of the invited address, or ask the Owner to invite the address you use.
You already work in this organisation, so there is nothing left to accept.
You already work in the organisation. Sign in and switch to it in the top bar.
The email address or the password is not correct.
The address has an account and the password does not match it. If you have forgotten it, click Forgot your password? (Forgotten password) and then open the invitation link again; while it works, nothing is lost.
Watch out
After 5 wrong passwords in 15 minutes the portal refuses further attempts for this address and answers the same even to the right password. Wait 15 minutes.
The password must be at least 10 characters long.
A new account needs a password of at least 10 characters. A longer sentence you can remember will do.
The invitation email did not arrive
Look in the spam folder and check with the Owner which address they invited. On Members the Owner can send it again with Send again.
Where it ends
The Journey ends when you are a member of the organisation and its page is open. Where to find things in the portal is in Find your way around; if the organisation has no buildings yet, go on with Set up your buildings.