Handle Issues

The Notice Board has two blocks of work: New issues (3) — Issues no Manager has touched yet — and Waiting for a manager — Issues in which the last word is a comment by the reporter, or which the reporter reopened. An Issue leaves the Notice Board of every Manager when one of you moves it to another status or answers it with a comment. Every Issue is under Issues in the navigation; the link All new issues opens the list narrowed to the new ones.

The list Reported issues shows 25 to a page and narrows with chips:

• status — Open (new and in progress together; the one it opens on), New, In progress, Resolved, Rejected and All;
• priority — Any priority or one of the three;
• order — Newest, Oldest and By priority (high first, oldest first within a priority);
• building or Entrance — in the field Focus above the content.

Every chip is in the page's address, so a narrowed list can be sent to a colleague.

A row gives the title with the badge Public when the Issue is public, the Entrance and Unit (or Common area), the priority, the status, Reported by, Handled by — the Manager who last changed the status —, the day it was reported and the number of comments.

Click the title. At the top are the status, priority, Entrance and Unit, the day reported, Reported by and the description; below them Photos (click one to enlarge it) and the cards Status, Entrance notice board, Correct the issue and Timeline.

The card Status holds the buttons the Issue's status allows now:

• at New: Start work, Mark as resolved and Reject;
• at In progress: Mark as resolved and Reject;
• at Resolved and Rejected: Back to in progress.

An Issue never returns to New: that status means no Manager has touched it yet. Every change goes into the Timeline with your name, and the reporter gets an email. You can take an Issue back to in progress at any time, months later too.

Click Reject. In the window Reject the issue write the Reason for the rejection (at most 1000 characters) and confirm. The reporter sees the reason at the top of the Issue and in the Timeline; the email they get does not repeat it.

Nothing deletes an Issue. Reject a duplicate, a test or a mistake with a reason, for example "The Issue of 3 September deals with the same thing."

Below the Timeline is the field Comment; write what the reporter needs to know or what you are asking, and click Add the comment. Plain text, at most 2000 characters, in any status. A comment changes no status, and the reporter gets an email about it. If the Issue was waiting for a Manager, it leaves the Notice Board.

In the card Correct the issue change the Title (3 to 120 characters), Priority, Entrance or Unit and click Save the correction. Moving the Issue to another Entrance clears the Unit unless you choose a Unit of the new Entrance. The description stays as the reporter wrote it, and the original title is kept nowhere. Nobody gets an email about a correction.

Below every photo is the button Remove; a Manager has it in every status. The photo is gone for good and the reporter gets no email about it. A Manager cannot add a photo — ask the reporter for a new one in a comment.