Manager
Make an Issue Public
For whom and what you need
For a Manager who wants the whole Entrance to know about a problem — a broken lift five people reported, say, or a damaged front door being repaired. Residents see that the manager knows, and need not report it again. All you need is an Issue whose title any neighbour may read; neighbours never see the Unit it was reported against.
Steps
Check the title
Neighbours see the Issue's title exactly as written. If it holds a name, a flat number or something personal ("The lady from the 5th floor left … again"), first correct it in the card Correct the issue, to "The lift stops between floors" for example, and click Save the correction (Handle Issues).
Make the Issue public
The card Entrance notice board reads Private. Only the reporter and the managers see this issue. Click Make public. The portal answers The issue is now public in its entrance. and the Issue gets the badge Public in the list and at its top. An Issue can be made public at any time and in any status.
Watch who else it affects
Once the Issue is public, the residents of the Entrance can mark it Affects me too instead of reporting the same problem again. The card Residents this also affects (2) on the Issue names each of them with their unit; the residents themselves see only how many there are.
The list of Issues carries the same number beside the title, so you can tell a problem one flat has from one the whole Entrance has without opening anything. The marks stay if you make the Issue private again — only the residents stop seeing the count.
When there is nothing left to show, make it private
The button Make private makes the Issue private again. There is no need after resolving it: a resolved Issue leaves the neighbours' list by itself after 14 days, and a rejected Issue is never on it.
What others see
What a neighbour in the Entrance sees
Every approved resident of the Entrance sees the Issue on My issues under Reported in my entrance. They see only the title, status, priority, the day reported and how many residents have said that it affects them too. They do not see who marked it, the Unit, the reporter, the description, the photos, the comments or a rejection reason, and cannot open the Issue.
The Issue is listed while it is New or In progress, for 14 days after it is resolved, and not at all when it is Rejected. Residents of other Entrances do not see it, even in the same building.
What the reporter sees
The reporter sees the badge Public on their Issue. They do not see it twice among the neighbours' Issues: it stays in their list Issues I reported. Neighbours cannot tell their name or Unit from the public Issue.
The other Managers see the badge Public in the Issue list. An Owner finds every change between public and private in the organisation's audit log (Issue made public or private).
Mails
Making an Issue public or private sends nobody an email — not the neighbours, not the reporter.
When something goes wrong
This issue changed while you were looking. Here is how it stands now.
A colleague changed the Issue meanwhile, perhaps made it public themselves. Look at how the card Entrance notice board stands now.
A neighbour says they do not see the public Issue
Check that they live in the Issue's Entrance (not merely in the same building) and have approved access. They also do not see it when it is rejected or was resolved more than 14 days ago. The reporter does not see it among the neighbours' Issues, because it is among their own.
I made an Issue with a personal title public
Correct the title at once; neighbours see the new one the next time they open the page. Or make the Issue private until the title is corrected.
Neighbours want to open and comment on the Issue
A public Issue has no page for neighbours. All they can say about it is Affects me too, which carries no text. To tell the Entrance more — when the technician comes, what to do until then —, publish a notice (Publish a Notice).
The number of affected residents has fallen
Somebody took their mark back, which they may do while the Issue is new or in progress, or an account was erased with its marks. Once you resolve or reject the Issue the marks freeze and the number stops moving.
Where it ends
The Journey ends with the click on Make public: the Issue is on the Entrance's notice board until you make it private or reject it, or until 14 days have passed since it was resolved.