Manager
Report an Issue yourself
For whom and what you need
For a Manager who noticed a problem on a walk round the building, or whom a resident told about a problem by phone or outside the portal. An Issue reported this way is handled like a resident's and you are its reporter. The portal has no "on behalf of" field: if the caller matters, write their name in the description.
You will need the Entrance with the problem, a short title, a description and, if they help, photos: at most 5, JPEG, PNG or WebP, each at most 8 MB and 24 megapixels. Photos can be added only when reporting, not later.
Steps
Open the form
In the Issue list click Report an issue; focused on one Entrance, or on a building with a single Entrance, the form opens with it. The same button is on the page Units and on the organisation's page.
Choose the Entrance and the Unit
Entrance lists every Entrance of the organisation. In Unit leave Common area (stairwell, lift, courtyard …) unless the problem is in one Unit; otherwise choose a Unit of the chosen Entrance.
Write the title, description and priority
The Title is one line of 3 to 120 characters. If you might make the Issue public in its Entrance later, write it so that any neighbour may read it. The Description has at most 5000 characters; once sent, nobody changes it, you included. Choose the Priority.
Add photos and send
Click Choose photos, pick the photos and then click Report the issue. The portal makes the photos smaller and removes their location data. The Issue opens with the message The issue has been reported and the managers have been told.
Handle it
The Issue is New and from here on you — or a colleague — work with it like any other (Handle Issues). As a Manager reporter you have no reopen button; you take a resolved Issue back with Back to in progress.
What others see
The other Managers and Owners get an email and see your name in the Issue list's column Reported by. Residents do not see the Issue until somebody makes it public in its Entrance (Make an Issue Public); not even the resident who phoned you about it finds it in the portal — tell them the outcome yourself, or ask them to report the problem themselves.
Mails
You will receive this email: New Issue in Lipová 12
Arrives for every other member of the organisation as soon as you send it. Not for you.
As the reporter you get Your Issue in Lipová 12 is now In progress and its like when a colleague changes the Issue's status, and New comment on your Issue in Lipová 12 when a colleague comments on it. Your own comment is emailed to the other members of the organisation. Your status changes email nobody.
When something goes wrong
There is nowhere to report yet
The organisation has no Entrances yet. Add them with Set up your buildings.
A photo carries a reason the portal did not take it
When the portal refuses any photo, it saves nothing. The form comes back with what you wrote; pick the photos again, without the refused one or with a smaller copy, and send once more. When the photos together are too large for one sending, pick fewer — as a Manager you cannot add more later.
This issue was reported a moment ago; it was not sent twice.
You sent an Issue with the same title and description in the same Entrance less than 60 seconds ago; the portal does not make a second one and opens the first.
This unit is not in the chosen entrance. Choose one of its units or the common area.
After changing the Entrance, a Unit of the other Entrance stayed selected. Choose a Unit of the chosen Entrance or the common area.
I live in a building and want to report as a resident
While you are in the Manager perspective, the form always opens as that organisation's Manager form. Switch to your Entrance's Resident perspective in the top bar and open the form again (Switch between your organisations and your home).
The form lists another organisation's Entrances
Switch in the top bar to the organisation whose building the Issue concerns, and open the form again.
Where it ends
The Journey ends when you send it: the Issue is New and your colleagues have their email. It carries on in Handle Issues.