Sign up and create your organisation

For whom and what you need

For a property management company or an owners' association that wants to run its buildings in the portal. Whoever signs up becomes the Owner of a new organisation: they can do everything a Manager can, and on top of that invite people, change their roles, read the audit log, and rename and close the organisation. What a Manager does is described in the Manager part of the Manual; this part describes only what comes on top.

If an Owner has invited you into their organisation, do not sign up: Accept an invitation. If your manager gave you a slip with a code because you live in the building: Join your building with an Invitation Code.

You will need:

an email address you can read straight away and that has no account in the portal yet;
a password of at least 10 characters;
the name of the organisation as colleagues and residents should see it (you can change it later).

Steps

Open the sign-up

On the portal's sign-in page, below the form next to No account yet?, click Register as a new manager. The page Create a manager account opens.

Fill in the form

Fill in Your name, Email, Password and Name of your organisation and click Create the account. The password must be 10 to 200 characters long and cannot be your email address; a longer sentence you will remember is enough.

The portal creates your account and the organisation together and makes you its Owner. The organisation is empty for now: no buildings, no residents and no other members.

Confirm your email address

You are signed in and see the page Check your inbox with the address the email went to. Open the email Confirm your email address and click Confirm the address. The link works for 24 hours.

Until you confirm the address, every page of the portal brings you back here. If you cannot see the email, click Send the email again; you can ask for a new one once every 2 minutes, and only the link in the newest one works.

Start on the Notice Board

Once you click the link, the portal says Your email address is confirmed. and opens your organisation's Notice Board. With no buildings yet, it shows the button Add your first building. Where to find what in the portal is described in Find your way around.

What others see

Nobody but you sees the organisation yet. Its first entry in the audit log is Organisation created (Read the audit log). Residents see it only once you have added buildings and they enter the Invitation Codes from their slips.

Mails

You will receive this email: Confirm your email address

Arrives straight after signing up, and again each time you click Send the email again. Its button Confirm the address confirms the address; the link works for 24 hours and only once. If you did not sign up, ignore it.

Signing up sends no other email, and none to anybody else.

When something goes wrong

An account with this email address already exists. Sign in, or reset your password.

This address already has an account in the portal — because you live in a building that uses it, say, or work in another organisation. Signing up needs an address that has no account yet; the portal cannot found a new organisation for an account that already exists. Sign up with another address, a work one for example. If you have forgotten the password of the existing account: Forgotten password.

The password must be at least 10 characters long.

The password needs at least 10 characters. It does not need digits or special characters; a longer sentence is enough.

The password cannot be your email address.

Choose a password that is not your address.

The confirmation email has not arrived

Look in your spam folder and check that the address on the page Check your inbox is right. If it is not, click Sign out and sign up again with the right address; the portal removes the unconfirmed account with the typo by itself. If the page says We could not send the email. Please try again. instead of its text, the email never left: click Send the email again.

We have just sent you an email. Please wait a couple of minutes before asking for another.

You can ask for a new email once every 2 minutes. Wait and try again.

This link is no longer valid

The link is older than 24 hours, has been used already, or you have asked for a newer one since. Click Sign in to ask for a new link, sign in, and ask for a new email on the page Check your inbox.

Watch out

An account whose address nobody confirms within 30 days of signing up is deleted by the portal, together with the organisation the sign-up founded. You can then sign up again with the same address.

Where it ends

The Journey ends when your address is confirmed and the Notice Board shows your empty organisation, with you as its Owner. Carry on with Set up your buildings; invite the colleagues who will work on the buildings with you as described in Invite Managers and Owners.