Organisation Owner
Read the audit log
For whom and what you need
For an Owner of an organisation who wants to know who did what in it, and when: who invited a new Manager, who approved a resident, who rejected an Issue, who deleted a document. The audit log belongs to Owners only; a Manager who opens it gets the error Error 403. You need nothing but to be an Owner.
Steps
Open the audit log
In the account menu click Profile, in the section Your flats and organisations the organisation's name, and on the page Organisation click Audit log. The card What has happened lists the entries newest first, 50 to a page; the page numbers below the table move between pages.
Read a row
Each row is one event:
- When — the date and time;
- Action — what happened, for example Residency approved;
- Who — the name of whoever did it;
- What it was about — the kind of thing as the portal calls it internally (issue for an Issue, residency for access to a Unit, organisation_member for a member), its long identifier, and below them a note when the event has one — a Manager's note on approving or rejecting a resident, for example.
An entry does not link to the thing. The log answers who and when; what exactly changed you look up in the list of Issues, residents or publications.
Narrow it with a filter
Above the table is a row of filters: All and one filter for each kind of event that has happened in the organisation at least once, with its count. Clicking a filter shows only those events, from the first page. All takes you back.
What others see
Nobody learns that you read the log. Other Owners see the same entries; Managers and residents do not see the log at all. Nobody can edit or delete an entry, not even an Owner.
When something goes wrong
The event you are looking for is not in the log
The portal does not record everything. The log holds only these events:
- Organisation created
- Invitation sent
- Invitation accepted
- Invitation withdrawn
- Role changed
- Member removed
- Member left
- Office details changed
- Organisation closed
- Organisation reopened
- Building deleted
- Entrance deleted
- Unit deleted
- Invitation code regenerated
- Inspection removed
- Residency requested
- Residency approved
- Residency rejected
- Residency ended
- Issue status changed
- Issue made public or private
- Issue photo removed
- Document uploaded
- Document file replaced
- Document deleted
- Poll deleted
- Poll closed early
Adding or editing a building, Entrance or Unit, publishing or editing a Notice, Event or Poll, comments, Poll answers and renaming the organisation are not recorded. Sign-ins are personal: everybody sees their own in their profile (Your profile).
The oldest entries are missing
An entry is deleted for good after 36 months.
Who says Deleted account
The person who did it has deleted their account. Their name and address are gone; the entry stays (Delete your account). A member removed from the organisation keeps their name in the log.
Nothing recorded yet
The chosen filter has no entries, or the organisation is new. Click All.
Where it ends
The Journey changes nothing; it ends when you have found what you were looking for. To do something about a member, carry on with Change roles, remove members, leave; about a resident, with Approve Residents.