Your Account
Your profile
For whom and what you need
For everybody who has an account in the portal. The profile is yours, not an organisation's or a building's: it is the same whether you are a resident, a Manager or both, and nobody else edits it.
To change your address or password you will need your current password; to change the address, access to the new mailbox as well.
Steps
Open your profile
Click your name (or its initials) at the top right and, in the account menu, Profile. The page Profile has the address you sign in with under its heading, and a list of its sections: Your details, Look, Notifications, App, Your flats and organisations and My data and account deletion. Click a name in the list to move to that section. The question mark beside a section's heading opens the part of this Manual about it.
The sections hold cards, each with a button of its own. Only the card whose button you click is saved. On a phone the page also ends with the button Sign out.
Name and language
In the card Name and language edit Your name or choose Language and click Save. The portal shows up in this language in this browser at once and on your other devices from their next sign-in, and your emails come in it. The language switch in the top bar saves the same language.
Change your email address
In the card Email address fill in New email address and Current password and click Send the confirmation link.
Nothing has changed yet: a link goes to the new address and a notice to the old one. You keep signing in with the old address until the link is opened. The link works for 24 hours and once; if you ask for another change meanwhile, only the newest works. When you open it, the portal says Your email address is confirmed. From then on you sign in with the new address.
Change your password
In the card Password fill in Current password, New password and Repeat the new password and click Change the password. The new password must be 10 to 200 characters long and cannot be your address. This device stays signed in; every other one is signed out.
Sign the other devices out
If you stayed signed in on somebody else's computer or have lost your phone, click Sign out everywhere in the card Signed-in devices. Every other device and browser is signed out on its next click; this one stays signed in. Push is turned off on all your devices at the same time (Get notifications on your phone). If you suspect somebody else knows the password, change it — a password change signs the other devices out too.
Look at your recent sign-ins
The card Recent sign-ins shows the last 10 attempts to sign in to your account with their date and time: Signed in or Failed sign-in. A failed sign-in that was not you means somebody tried your password.
The other sections
- Look — the portal's colours, type and spacing on all your devices (Choose the look).
- Notifications — which notifications you get, by email or push (Choose your notifications).
- App — installing the portal on your phone and how to remove it (Install the portal on your phone).
- Your flats and organisations — the organisations you work in, with your role, the Units you have access to or are waiting for (click one other than the current to switch to it), and the link I have an invitation code (Switch between your organisations and your home).
- My data and account deletion — leads to the page My data, where you download your data and where deleting the account starts (See and download your data).
What others see
What the Managers and Owners sees
They see the new name wherever the portal shows you: in the list Residents, in the organisation's member list, on Issues and their Timelines and beside the Publications you added — the older ones too. They see the new address in the resident and member lists only once you have opened the link. They learn nothing of a changed password or language, or of signing the devices out.
Your co-residents see the new name beside the Poll answer you gave for your Unit. Neighbours in the Entrance see your name nowhere, not even on a Public Issue.
Mails
You will receive this email: Confirm your new email address
Arrives at the new address after clicking Send the confirmation link. Its button Confirm the new address completes the change; it works for 24 hours and once.
You will receive this email: Your email address is being changed
Arrives at the same moment at the old address, the one you still sign in with. Nothing needs doing in it; if you did not ask for the change, it tells you to change your password at once.
You will receive this email: Your password has been changed
Arrives after a password change. If you did not change it, set a new one with Forgotten password.
Changing the name, the language, the look or the notification settings, or signing the other devices out, sends no email.
When something goes wrong
That is not your current password.
The current password does not match. If you do not know it, sign out and follow Forgotten password.
An account with this email address already exists. Sign in, or reset your password.
Another account in the portal already has the new address. Two accounts cannot be merged or swap addresses. Choose another address; if that other account is yours and you do not need it, delete it (Delete your account) and the address is freed once it has been deleted.
That is already the address you sign in with.
You typed the address the account already has. There is nothing to change.
We could not send the email. Please try again.
The email to the new address did not go out and the address has not changed. Check it and click Send the confirmation link again.
That address is taken
While the link was waiting, another account took the new address. Your account is unchanged and you sign in with the old address. Try another address in your profile.
The link for the address change says This link is no longer valid
The link is older than 24 hours, has been used already, or you have asked for another change since. The address has not changed. Ask for the change in your profile again. The button Send the email again on that page will not help you: it sends a confirmation of your current address, not the new one.
The two passwords are not the same.
Type the same password twice into the new password fields.
The password must be at least 10 characters long.
The new password needs at least 10 characters.
I got the email Your email address is being changed, but I did not change the address
Somebody knows your password. Until anybody opens the link to the new address, the account is still yours: sign in, change your password at once and click Sign out everywhere.
Watch out
Changing the password does not void the link that went to the stranger's address. Only an address change you ask for yourself does: if you have another mailbox, ask in your profile for the change to it. The stranger's link stops working, and you need not open your own link — you keep signing in with your current address. If you have no other mailbox, write to the portal's operator at once:
Where it ends
Every change ends with a message at the top of the page. The address change ends only when the link in the new mailbox is opened; until then the old address holds.