Your Account
Sign in and out
For whom and what you need
For everybody who already has an account in the portal — residents, Managers and organisation Owners alike. One account with one email address covers everything you do in the portal, even when you live in several buildings or work in several organisations.
You will need your account's email address and its password.
If you have no account yet, you do not sign in but join: a resident with an Invitation Code (Join your building with an Invitation Code), an invited Manager through the link in the invitation (Accept an invitation).
Steps
Open the sign-in page
Open the portal's address. Anybody not signed in sees the page Sign in straight away. If you opened a link to a particular page — from an email, say — the portal sends you here first and takes you back to that page once you are signed in.
Enter your address and password
Fill in Email and Password and click Sign in. Capital letters do not matter in the address; in the password they do.
The portal sends you where you belong
Where you land after signing in depends on what you have in the portal:
- a Manager or Owner of one organisation — the organisation's Notice Board;
- somebody who works in several organisations or is a resident as well — wherever they last switched to in the top bar (Switch between your organisations and your home);
- a resident — the Notice Board of their Entrance;
- a resident whose request the manager has not decided yet — the page Waiting for approval;
- somebody with no access and no membership in the portal — the page You are in no organisation.
Somebody who has never switched lands as a Manager on the Notice Board of their first organisation. The portal shows up in the language set in your profile, even when the sign-in page was in another one (Your profile).
If the portal wants your address confirmed
Somebody who has not confirmed their email address yet sees the page Check your inbox after every sign-in, with the address the email went to, and nothing else. Open the link in the email Confirm your email address; it works for 24 hours. If you do not have the email, click Send the email again.
Stay signed in
The portal has no "remember me" box because it always remembers you: in this browser you stay signed in as long as you use the portal. Only when you have not opened it for 14 days do you sign in again on your next visit. Another browser or another device has a sign-in of its own.
Sign out
Click your name (or its initials) at the top right and, in the account menu, the button Sign out below the line. On the pages without the top bar — such as Check your inbox or Waiting for approval — the button is on the page itself. The portal signs you out and shows the sign-in page.
Signing out applies to this browser only. If you forgot to sign out on somebody else's computer or have lost your phone, use Sign out everywhere in your profile (Your profile).
What others see
Nobody. Neither the Managers nor the organisation's Owner see when you sign in; sign-ins are not written into the organisation's audit log. Your latest successful and failed sign-ins are for your eyes only, in your profile under Recent sign-ins.
Mails
Signing in and out sends no email. Somebody who has not confirmed their address yet gets the email Confirm your email address each time they click Send the email again.
When something goes wrong
The email address or the password is not correct.
The portal says this same sentence for a wrong password, for an address that has no account and for a deleted account, so that nobody can find out who uses the portal. Check the address for a typo and the password for capital letters. If you do not know the password, follow Forgotten password.
Watch out
After 5 wrong passwords within 15 minutes the portal refuses further attempts for that address and answers with the same sentence — even when you then type the password correctly. Wait 15 minutes and try again, or set a new password meanwhile.
After signing in I keep seeing Check your inbox
The account's address is not confirmed yet. Look in your spam folder too and use the link from the newest email. The portal sends another email after 2 minutes at the earliest; before that it answers We have just sent you an email. Please wait a couple of minutes before asking for another. If the address on the page is wrong, click Sign out and start again with the right address.
Watch out
An account whose address nobody confirms within 30 days of its creation is deleted by the portal.
After signing in I see only Your account is being deleted
Somebody asked for this account to be deleted. Until it is deleted you can withdraw the request with Cancel deletion (Delete your account). If it was not you who asked, cancel it and change your password at once.
The portal signed me out though I did not sign out
That happens when you have not opened the portal in this browser for 14 days, and also when the account's password was changed or somebody clicked Sign out everywhere in the profile — which signs every other device out. If you did none of that, sign in and change your password at once.
The sign-in page is in another language
Until you are signed in, the portal follows your browser's language or the language you last picked in the top bar. The sign-in page has no language switch; once you are signed in, the portal shows up in the language of your profile.
Where it ends
Signing in ends on the first page the portal shows you after it. Signing out ends on the sign-in page; in this browser nobody then reaches your account without the password.